Terms of Service
Effective Date: 17 January 2022 • Last Revised: 9 November 2026
1. Acceptance of Terms
These Terms of Service constitute a legally binding agreement between you ("User", "Client") and ALLCAPS KEYCAPS (PTY) LTD (Registration No: 2022/226997/07), incorporated in the Republic of South Africa ("Company", "we", "us").
By accessing our website, purchasing physical hardware or artisan keycaps, or utilizing our software, API, and mobile applications, you agree to be bound by these terms.
2. Software & Digital Services SLA
- Licensing: Software licenses, mobile applications, and cloud subscriptions granted by the Company are non-exclusive and revocable in accordance with governing client master agreements.
- Uptime & Maintenance: We maintain a commercial target of 99.9% uptime for cloud-hosted database systems, excluding scheduled maintenance windows announced in advance.
- In-App Purchases: Subscriptions billed via the Apple App Store or Google Play Store are subject to Apple and Google payment terms and renewal policies.
3. Precision Hardware & 3D Manufacturing
- Artisan Products: Custom resin and FDM keycaps are hand-finished artisan items. Slight visual nuances are intrinsic to additive manufacturing.
- Warranty: Hardware assemblies and keycaps carry a 30-day structural defect replacement warranty against layer separation or mechanical stem failure under standard usage.
- Dispatch: Courier delivery across South Africa is executed via tracked third-party courier services.
4. Intellectual Property
All trademarks, logos, brand assets, proprietary algorithm implementations, and vector styles created by ALLCAPS KEYCAPS (PTY) LTD remain the intellectual property of the Company, except where explicitly assigned in writing under signed client contracts (such as dedicated client IP retention covenants).
5. Limitation of Liability
To the maximum extent permitted by the laws of the Republic of South Africa, ALLCAPS KEYCAPS (PTY) LTD shall not be liable for indirect, incidental, or consequential damages resulting from platform downtime, network carrier disruptions, or data loss arising from third-party hosting failures.
6. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the South African High Court (North West Division, Mahikeng / Gauteng Division, Pretoria).